Calgary based Fitz Flooring is the latest company to go under due to the economic downturn.
The recording customers get when calling the company says it all, “We regret to inform you that Fitz Flooring is closed for business indefinitely.”
Many clients are out thousands of dollars as the doors were closed on Monday with a note on the door saying, “after 25 years it is time to embrace change of dramatic proportions and close our doors”.
Kelcie Swarout says she placed an order in April and put down a 50% deposit. Her order was supposed to be ready in 8 to 10 weeks later however 16 weeks later she found out the company closed it’s doors.
“It’s been a frustrating process, the communication back and forth between us and Fitz hasn’t been great and that has been one of our biggest frustrations especially since they have our deposit”.
That was accompanied by a civil enforcement warrant from the Bow Trail strip mall landlord saying they are owed more than $100,000.
The company’s website was off the internet Wednesday.
Leah Brownridge with the Better Business Bureau says customers can try contacting their credit card company to see if they can get any money back or file a claim and become a creditor, “if you have paid for something using a credit card but you have not received that product or service and it looks like you may not receive it because of a business closing down, you may not be held liable for that charge”. She says it depends on the credit card company since many have different policies.
Fitz Flooring had locations in Calgary, Canmore, Invermere and Cranbrook and employed 40 people.